Shipping Policy

At JOUHRA, we are committed to delivering your handmade jewelry efficiently and securely, no matter where you are.

Shipping Locations:

• We offer worldwide shipping.

Processing Time:

• Orders are processed within 1-3 business days after purchase.

Delivery Time:

• The maximum delivery time is 15 days, depending on your location.

Shipping Costs:

• Shipping costs are calculated at checkout based on the destination and order size.

Tracking Information:

• You will receive a tracking number once your order has been shipped to track the delivery status.

Customs and Duties:

• International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

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Return Policy

We want you to be completely satisfied with your JOUHRA purchase.

Return Window:

• We accept returns within 30 days of purchase.

Return Conditions:

• Items must be in their original condition, unworn, and in the original packaging.
• Custom-made or personalized items may not be eligible for returns.

Return Process:

• To initiate a return, please contact us at infos@jouhra.com. We will provide instructions on how to return your item.

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Refunds:

• Refunds will be issued to your original payment method once the return is received and inspected.

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For any questions or concerns, please reach out to us at infos@jouhra.com.